Shipping policy

Last Updated: February 2, 2026

Overview

This Shipping Policy applies to any physical products we may ship to you in the future. Currently, align(ish) primarily offers digital products and physical/online events, but we're documenting this policy for when we expand our product offerings.

When we do ship physical items, transparency about costs, timelines, and your rights is important to us. This policy explains how shipping works, what to expect, and what happens if something goes wrong.

1. Processing Time

Processing time is how long it takes us to prepare and pack your order before handing it off to the carrier—this is separate from shipping time.

Processing timeframe: We aim to process orders within 2-3 business days of payment confirmation. During busy periods (holidays, sales, weekends), processing may take up to 5 business days.

Order cut-off time: Orders placed before noon CET on a business day will typically be processed that same day. Orders placed after noon or on weekends/holidays will be processed the next business day.

Once we've packed and handed your order to the carrier, we'll send you a shipping confirmation email with tracking information.

2. Shipping Methods and Delivery Times

We work with reputable carriers to ship your orders. Shipping options may vary depending on your location and order weight.

Typical shipping methods:

  • Standard Shipping (Domestic Denmark): 3-5 business days after processing. Cost varies based on weight and size.

  • Standard Shipping (EU): 5-10 business days after processing. Cost varies by destination country.

  • Express Shipping (if available): Expedited options may be available at checkout with higher fees.

Important: Delivery times are estimates based on typical conditions. We cannot guarantee delivery by any specific date due to factors beyond our control, including carrier delays, customs processing, weather, holidays, or events outside normal business operations.

Once we transfer your package to the carrier, the delivery timeline is in their hands. We're not liable for delays caused by the shipping carrier, customs authorities, or other external factors.

3. Shipping Costs

Shipping costs are calculated based on several factors:

  • Package weight and dimensions

  • Destination country or region

  • Shipping method selected

  • Any applicable handling fees

Shipping costs will be clearly displayed at checkout before you complete your purchase.

Taxes are separate: Unless otherwise stated, the shipping cost does NOT include VAT, customs duties, import taxes, or other levies that may apply in your destination country.

We do not offer free shipping currently, but we may introduce promotional shipping offers in the future, which will be clearly communicated at checkout.

4. Shipping Destinations

Domestic (Denmark): We ship within Denmark with standard and express options available.

International (EU and EEA): We ship to all EU and EEA countries. Delivery times, costs, and restrictions may vary by country.

Outside EU/EEA: Shipping outside the EU and EEA is currently not available, but we may expand in the future. If we do, we'll clearly communicate any additional restrictions, costs, or regulatory requirements.

Shipping restrictions: We do not ship to:

  • P.O. boxes or mailboxes (physical addresses only)

  • Addresses we cannot verify or that lack proper postal information

  • Countries or regions where we cannot comply with local regulations

5. Customs, VAT, and Import Duties (International Orders)

What you need to know about international shipping:

If your order is shipped outside Denmark to another EU country, you may be subject to VAT (value-added tax) in your destination country, depending on local regulations.

From July 1, 2026 onwards: The EU is introducing a €3 customs duty on low-value parcels (items valued under €150) imported from outside the EU. This is a temporary measure until 2028. Parcels valued at €150 or more are subject to standard customs duties based on product classification.

For orders shipped from Denmark (within the EU): If you're ordering from within the EU, standard intra-EU VAT rules apply. You'll be charged VAT at your destination country's rate based on the shipping address.

Who pays customs duties and VAT? Depending on the delivery method and your location, you (the customer) or the carrier may be responsible for paying customs duties and VAT upon delivery. The carrier will notify you of any amounts due.

If you refuse delivery: If you refuse to pay customs duties or VAT, the parcel may be returned to us at your expense.

We're happy to provide invoices or additional documentation to help with customs clearance if needed. Contact us at admin@alignish.com.

6. Order Tracking

Once we've shipped your order, we'll provide you with:

  • A shipping confirmation email

  • A tracking number (if available through the carrier)

  • A link or instructions for tracking your package

You can use the tracking number to monitor your package's progress until delivery.

Note: Tracking information is provided by our shipping carrier and may have delays in updating. If tracking information isn't available, the carrier still has your package.

7. Delivery Confirmation

The carrier will attempt to deliver your package to the address you provided at checkout. If you're not home or unavailable:

  • The carrier may leave the package in a safe place (if safe to do so)

  • The carrier may hold the package for pickup at a nearby facility

  • The carrier may attempt redelivery

It's your responsibility to monitor tracking and ensure someone is available to receive the package, or to arrange pickup if the carrier cannot deliver.

8. Damaged or Lost Packages

We take the safety of your order seriously. Please inspect your package immediately upon arrival.

If your package arrives damaged:

  1. Do not dispose of the package or damaged items

  2. Document the damage with photos if possible

  3. Contact us within 7 days at admin@alignish.com with:

    • Your order number

    • Photos of the damage

    • A description of what happened

    • The tracking number

We'll work with the carrier to file a damage claim on your behalf.

If your package is lost:
Contact us at admin@alignish.com with your order number and tracking number. We'll investigate with the carrier and either send a replacement or issue a refund, depending on the situation and timeline.

Important note on carrier liability: Carriers have limited liability for lost or damaged packages. In Denmark, liability is typically governed by NSAB 2015 or the CMR Convention, which limits compensation to roughly €9-€11 per kilogram of damaged goods. This means that if a valuable item is damaged, the carrier's compensation may not cover the full value of the item.

To protect high-value items, we recommend:

  • Purchasing shipping insurance if available for your order

  • Requesting a signature requirement for delivery (if available)

  • Contacting us before placing an order if you're concerned about specific items

If you need insurance options, contact admin@alignish.com before placing your order.

9. Delivery Failures and Returns

If delivery fails (e.g., package returned to sender):
We'll contact you to resolve the issue. Depending on the situation, we may:

  • Attempt redelivery to a corrected address

  • Hold the package for pickup at a carrier facility

  • Issue a refund (minus original shipping costs) if you cannot receive the package

If a package is returned to us due to an incorrect address or failed delivery attempt, you may be responsible for reshipment costs.

If you receive the wrong item:
Contact us immediately at admin@alignish.com. We'll arrange for the correct item to be sent to you and will cover return shipping for the incorrect item under our Return and Refund Policy.

10. Returns and Return Shipping

For information about returns and refunds, please see our separate Return and Refund Policy.

Return shipping costs: Under Danish consumer law, you are responsible for return shipping costs when returning items for a 14-day withdrawal or non-defect returns, unless we've agreed otherwise or provided a return label.

If you're returning an item due to a defect or fault covered under our 2-year legal warranty, we'll cover the cost of return shipping.

11. Delays and Exceptions

Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by:

  • Shipping carrier delays or service disruptions

  • Customs processing and clearance (international orders)

  • Weather events, natural disasters, or severe conditions

  • Holidays, weekends, or postal service closures

  • Traffic, accidents, or transportation issues

  • Industrial action or strikes

  • Government regulations or restrictions

  • Any event outside our reasonable control

If you have a time-sensitive delivery need, please contact us before placing your order.

12. Special Situations

Perishable or temperature-sensitive items: If we ever ship perishable goods (food, plants, etc.), special handling applies. These items are typically not eligible for returns due to their nature.

Hazardous materials: We do not ship hazardous materials, flammable liquids, gases, or other restricted items. If you're unsure whether your item is restricted, contact us before ordering.

High-value items: For orders of exceptional value, we recommend:

  • Purchasing shipping insurance

  • Requesting a signature requirement

  • Contacting us for custom shipping arrangements

13. Contact Us for Shipping Questions

If you have questions about shipping, delivery times, costs, or tracking, please reach out:

Email: admin@alignish.com

We're here to help and will do our best to resolve any shipping issues or concerns.

14. Changes to This Policy

We may update this Shipping Policy as our business grows and our shipping options expand. Any material changes will be posted here with an updated "Last Updated" date.

If we begin shipping to new regions or carriers, or if shipping costs or timelines change significantly, we'll notify you of these changes.

Thank you for your patience as we prepare for future physical product offerings. We're committed to getting your orders to you safely and on time.